Returns Policy

Overview

Damaged Products:

We understand that occasional concerns may occur, which is why we have established straightforward policies to resolve them.

To be eligible for a return, A return initiation must be given inside 24hours of receiving your order. Your product must be unused and in the same condition that you received it. It must also be in the original packaging. We only replace items if they are defective or damaged. If you receive a damaged item, please contact our customer service team within 48 hours/2 days of receiving the product. To process your return, we require a mandatory unboxing video as proof of the damage. Please make sure to record the unboxing process from start to finish, clearly showing the condition of the product upon arrival. The product must be received at our end within 7 days after the return request is approved from our side.

Here are the list of issues NOT considered defects:

• The small knots or bumps in threads you often see occur when broken threads are pieced together. This is not considered a defect.
• The uneven threads connecting the border to the body are not considered defects.
• Slubs - residual threads bundled together in tiny knots.
• Minute gaps in and around motifs.
• Dye 'bleeding' onto the pallu from the body - this is common in power loom sarees.
• Loose threads in Bandhani sarees used for the tying and dyeing.
• Color mismatch - colors are subjective, we understand. We try to best capture the most truest colors of the saree. Despite that, due to individual device settings, the colors may appear different on different devices. Hence, it is advisable you check with our team if you are doubtful regarding the color of a product.

These are considered defects:

• Tear in the saree
• Incorrect length (instead of what was stated).
• Missing blouse piece (if mentioned that the saree has a blouse piece)

Exchange for Disliked Products:

• Returns are not accepted for items purchased during Clearance Sales.
• Slight color variations do not qualify for returns or exchanges.
• The product must remain unworn, unused, and in its original packaging, with all tags, labels, and accessories intact.
• You must request a return within 24 hours of receiving your order.
• Customers are responsible for return shipping costs, except when the product is verified as damaged or defective.
• Loose threads in Bandhani sarees used for the tying and dyeing.
• We do not offer pick-up services for returns. However, you can send the item back using any courier to the address provided by our customer service team.

Order Withdrawal:

Color Disclaimer:

We appreciate your understanding and thank you for choosing our products!